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— Retail
Nōku is a Māori clothing brand in Hawke’s Bay, founded and operated by two young māmā, Ashley and Pania in 2020.
With 90% of their sales through their online store and their physical store running internet-dependent systems, Nōku needed top-notch broadband and support to keep up and running. Nōku decided to partner with Now for their business broadband solution when they opened their first physical store in Hastings.
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Nōku is a ‘click and mortar’ business so their sales and operations are reliant on broadband to function. Like many kiwi business owners, they didn’t have an IT partner or team to call on to help them figure out what was best for their needs when they were looking to open their first stand-alone store. But they knew they wanted something simple and easy and local support and advice. After a great experience with Now as residential customers, they reached out to Now’s Business team to connect their store. It was a fast process to get Field Technician, Julian out to the store to scope, advise, and set up.
Ashley explains “He came out to the store and it was pretty quick. He asked questions to understand our internet use and needs and then hooked it up then and there. It took two hours max. When we moved stores, he came out again and in not even an hour, he was done and dusted.”