About the move FAQs

What is happening to Now?

Mercury, the owner of Now, has made the difficult decision to close the Now business. Now services will end no later than 30 November 2026.

Why is Now working with 2degrees?

We wanted a provider we could trust to look after our customers. After careful consideration, we believe that 2degrees is that provider. 

2degrees has demonstrated the experience, care and commitment to great service we believe our business customers deserve. With their proven business capability, national scale paired with local support and a customer-first approach, we believe 2degrees is a natural fit. 

Can I choose another broadband supplier?

Yes. You can choose another provider if you don’t want your services to be moved to 2degrees. 

You’ll need to let us know before your migration date and arrange your new services directly with your chosen provider. Please allow enough time for the change so you can stay connected. 

Whatever you choose, your Now services will end no later than 30 November 2026. 

Is there anything I need to do?

• If you are happy to migrate to 2degrees, there’s nothing you need to do for now. 2degrees will contact you directly with further information about your move, including anything you need to do. 

• If you don’t wish to migrate to 2degrees and understand you need to find a new provider before 30^th November 2026, please fill in the opt-out link here.

Will my services be interrupted?

We're working with 2degrees to make the move as straightforward as possible while minimising disruption to your business. 

2degrees will contact you before your move with more information, including anything you need to do and details of any expected service disruption. Your services will continue with Now until they move to 2degrees or otherwise end. 

Will this impact my current plan or price?

Your Now services will continue on your current arrangements until they move to 2degrees or otherwise end. Where possible, your current services will be transitioned to an equivalent or similar 2degrees offering at the same price.  

Any changes to your product, services or terms will be communicated to you before your migration. 

Will my contract change?

2degrees will explain any changes to your terms and conditions before you migrate.

How will I pay my bills with Now and 2degrees?

You will continue to pay your Now bills as you do today until your services migrate to 2degrees. 2degrees will contact you before your migration to explain their payment methods and any actions you need to take.

Which of my services will move to 2degrees?

All your Now services are expected to migrate to 2degrees. If there are any services that will not be migrated, we will communicate this to you directly and provide details on the next steps.

What happens if I have multiple sites?

2degrees will work to migrate your services at the same time where possible. They will contact you with more information about the transition and any steps required to support your migration.

What happens with services that don’t move to 2degrees?

Any services that do not move to 2degrees will be communicated to you. You will need to ensure these services are migrated to alternative service providers by 30 November 2026.

Do I need a new router or equipment?

2degrees will let you know before your services move if you need any new equipment or need to make any changes to your existing equipment. 

Until then, please continue using your Now equipment as normal.

Will I keep my landline number/s?

2degrees will confirm what will happen to any landline services and numbers before your services move. 

Until then, your Now services will continue as normal.

What happens with my Static IP address?

Before your migration, NOW will contact you with details of your new Static IP address and any changes that may be required to your network or device configuration. This new Static IP will be assigned before your migration and will remain with your service once it has moved to 2degrees. 

What about my other telco services that are not provided by Now?

2degrees are a full-service provider and they will be making available special offers for other services for all customers who migrate their Now services to 2degrees.

Who do I contact if I have questions?

While your services are still with Now, we’re here to support you.

You can contact us on 0800 669 249.

2degrees will also contact you directly with information about your move, including your new services, plans and anything you need to do.