Important Update regarding Now New Zealand

Mercury Energy has made the decision to close the Now New Zealand business later this year. This follows a strategic review of where Now fits within the Mercury group and a decision to focus Mercury's energy business on its core operations.

This was not an easy decision. Now has built a genuine business with customers and partners who have trusted us, and a team that has worked hard to deliver something worth being proud of. We do not take lightly what this means for the people involved.

What this means for our residential customers

Nothing changes right now. All existing Now services continue as normal while we work through the transition in an orderly way. We are committed to looking after every customer through this process and making sure everyone clearly understands their options.

We will be in contact directly via email with all customers over the coming weeks with clear information on what the transition means for them, what their options are, and the timeline involved. Our service and support team remains available throughout.

What this means for our business customers

We understand that business customers have more complex needs and more at stake in a change like this. Our business team will be reaching out to all business customers. We are committed to working through the transition with each of you and making sure you have the time and support you need to find the right next step for your organisation.

What this means for our team

This is hard news for people who have genuinely cared about what they were building. We are committed to treating everyone fairly through this process and supporting our people through the transition.

Timeline

The wind-down will be phased through to the end of 2026. Residential customers will transition by October 2026. Business customers will transition by December 2026. We will communicate the specific timeline to each customer directly via email, by the end of August.

Questions

If you have questions, please reach out to our customer team at transitionhelp@nownz.co.nz. We will do our best to respond as quickly as we can. We know there will be a lot of questions, and we appreciate your patience while we work through them.