Zoom Customer Experience

Get a modern, reliable Contact Centre built for the reality of Kiwi teams. Now Business delivers Zoom's platform with accredited local deployment and ongoing support, so your team can focus on better conversations from day one.

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One App, Multiple Conversations
Manage voice, video, and digital channels with a true omni-channel workspace.
Right Person, Right Time
Smart routing does the heavy lifting to connect customers with the best-equipped agent.
Tools For A Calmer Day
Practical AI handles live transcription and drafts responses in the background.
The Full Picture, Instantly
Native CRM integrations put the customer’s complete history right in front of your team.
Always-On Assistance
A 24/7 virtual agent handles routine questions, giving your staff time for high-value conversations.
Clear Visibility Across The Floor
Real-time dashboards give managers total insight into queues and team performance.

For IT and Operations
A straightforward admin console and cloud architecture that fits easily into your environment. Backed by priority incident response from a local vendor who actually picks up the phone.
For Finance
Total subscription cost predictability. Get premium features without a complex IT setup or surprise maintenance bills down the line.
For Customer Experience Teams
A single, easy-to-use app that handles voice, video, and digital channels. Practical AI handles the repetition, giving your agents more time for meaningful conversations with your customers.

Built for your team
Implementations designed for how your Kiwi business actually works. We build around your specific queues, workflows, and operations, without adding complexity to your day.
Advanced tech, simple setup
Access Zoom Contact Centre’s AI, omni-channel, and analytics tools without the complex setup. We handle the technical heavy lifting so your system is ready for your business from day one.
A partner for the long haul
We know Kiwi businesses, workforce realities, and regulatory requirements. More importantly, we do not disappear once the contract is signed. From the initial design to post go-live support, you have a local expert ready to pick up the phone and keep your contact centre running smoothly.

Great tech needs local people

World-class Zoom technology, paired with hands-on Kiwi support. We are here to guide your team long after go-live, because even the best platform only works when the people behind it actually understand your business.

"The team at Now really walk the talk. We always had the sense that they were going to deliver. There was transparency and clarity in what we were getting, and we could tell that the left hand talked to the right hand."
Tim Simpson, Chief Information Officer, Resene
“I was expecting a few pain points, but it was seamless, because of the planning that was put into it. The team have also been very forthcoming, in terms of the service and reliability being better than the previous provider.”
Scott Jenyns, General Manager, Heretaunga Kindergartens
“Calls are critical to our business. Most of our Bay of Plenty and all of our Waikato bookings are made through phone calls – they are our first point of contact with our customers, so we need a really good service with those calls.”
Camille Sanders, Business Manager, Body in Motion

Zoom Customer Experience

The Platform That Makes Every Day Easier

One App, Multiple Conversations

Right Person, Right Time

Tools For A Calmer Day

The Full Picture, Instantly

Always-On Assistance

Clear Visibility Across The Floor

A Platform That Works For The Whole Business

For IT and Operations

For Finance

For Customer Experience Teams

Local Deployment Built For You

Built for your team

Advanced tech, simple setup

A partner for the long haul

Great tech needs local people

Plays nicely with your existing tools

Trusted by Leading NZ Businesses

The Platform That Makes Every Day Easier

One App, Multiple Conversations

Right Person, Right Time

Tools For A Calmer Day

The Full Picture, Instantly

Always-On Assistance

Clear Visibility Across The Floor

A Platform That Works For The Whole Business

For IT and Operations

For Finance

For Customer Experience Teams

Local Deployment Built For You

Built for your team

Advanced tech, simple setup

A partner for the long haul

Great tech needs local people

Plays nicely with your existing tools

Trusted by Leading NZ Businesses