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Keywords - Now, Close, Shut Down, Wind-down
Your bill will include Mercury’s bank account details and information about your payment options.
When making a payment, use your Mercury account number as the reference. This helps us make sure your payment goes to the right account.
You can choose the payment option that works best for you:
SmoothPay – pay the same fixed amount weekly or fortnightly to make budgeting easier.
Direct debit – set it up through My Account.
Online or manual payments – choose from our other ways to pay.
Mercury doesn’t currently charge customers to receive paper bills. Mercury customers can also view all their previous bills in My Account.
Yes, you should have received your final bill from Now, which may be for part of the month, as you’ll only be charged until your services moved to Mercury.
Yes. Your broadband service now has a new Mercury account number.
You'll find your account number in the Welcome communication from Mercury. You can use it when registering for My Account, contacting us, or making payments.
You can now register for My Account to manage your Mercury services online.
My Account lets you view your bills, manage your account details, and access information about your services. The Welcome communication we sent you includes everything you need to get started.