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— Retail
Making great paint is what Resene is famous for. They have everything you need for quality colour paints along with the professional, expert advice to see through any decorating project and, with Now's help, they're better connected than ever.
Since 1946, Resene have been leaders in their field, steadily growing from their home base in Wellington and always pushing boundaries to deliver more to customers. That includes opening a nationwide network of 80+ ColourShops, developing online specification and colour tools, and expanding into key industries like Automotive and new territories.
In 2018, Resene had a problem. Their telecommunciations and underlying technology wasn't allowing them to be as nimble as they wanted to be.
We were looking for value. For us, that meant being able to solve problems and not having to focus on the noise of the telecommunications issues, so that we can get on and make good paint.
Choosing Now for their internet and phone solutions was a no brainer. Developing a nationwide roll-out programme, Now project managed the implementation of the phone solution into Resene's Head Office and across the network of ColourShops, as well as implementing an SD-WAN solution.
This solution, coupled with Now's relationship management and service performed well and scaled as the Resene business continued to grow.
The team at Now really walk the talk. We always had the sense that they were going to deliver. There was transparency and clarity in what we were getting, and we could tell that the left hand talked to the right hand.
In 2021 the relationship grew even stronger as Resene sought more ways to improve efficiency across the organisation. Now implemented Wireless as a Service (WaaS) across the Head Office site, enabling Resene's 500+ employees to connect seamlessly throughout the building and enabling WiFi scanners to improve the packing and dispatching processes, driving strong efficiency for the team.
Fast forward to later that year and Tim Simpson, Resene's CIO had another challenge. Looking to simplify his technology solution, he needed a Local Area Network (LAN) partner.
Whilst Now didn't have a LAN offering at that time, seeing a customer in need prompted them to reprioritise activity to develop a LAN solution in record time. From development to proposal, to installation, Now's LAN service took 12 weeks and has been delivering a seamless, connected experience ever since.
At Now, we're all about customer satisfaction, and by taking care of Resene's needs, that freed them up to look after their own customers.