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voice
reach

Now Reach

Keep your business connected with Now Reach, our cloud-based phone system.

Grow as you go
With Now Reach, you have flexibility from day one. Pay for only what you need, and upgrade your user licences and add-ons as your business grows.
Be prepared for anything
With the Now Reach admin portal, if the unexpected happens, you can update your call routing, add out-of-office messages and more, all in a matter of minutes from anywhere.
Built for businesses like yours
Whatever your industry, you’ll find features that optimise how you work. From IVR and overseas calling to reporting and statistics, you have a library of add-ons to choose from.

Full control
With our easy-to-use self-service portal you have the freedom to change users, set your holiday scheduling, call routing and more.
Scaled licensing
Not every business needs all the bells and whistles. Pick a license that best suits your needs now, and change it if needed in the future.
Supportive service
We know that change can feel daunting. We’ll design a solution that suits your team and support you with training and implementation.
Automated call handling
Make use of automated attendants for company or department-level greetings with preconfigured call routing and distribution.
User ring groups
Set specific ring groups and make sure calls never go unanswered, routing calls to the right resources for streamlined answering.
Call recording
Record your calls to resolve potential disputes and streamline your search by filtering through transcripts using an intuitive web interface.
Hold music
Provide callers with music or information while they are on hold, awaiting a transfer or on the Interactive Voice Response system.
Availability scheduling
Preset your call routing to different destinations, messages or numbers based on the time of the day/week or on public holidays.

Call recording
Record your calls to resolve potential disputes and streamline your search by filtering through transcripts using an intuitive web interface. Basic call recording packages start at $10 per user (minimum 10 users).
Reporting
Give your supervisors a clearer picture of call centre performance with real-time reports on call queues, agent statistics and more. Basic reporting packages start at $2 per user, with advanced reporting including customised reports from $3 per user (all users).
Call centre solution
Our ACD call centre solution offers skill-based routing, automatic agent logout, manager assistance, and more. Manage your call queues with group-specific greetings and progress messages, including the option for automatic callbacks. Lite and Premium options are available, starting from $15 per agent.
Explore our call centre solutions

	Standard License	Enhanced License	Premium
Device types	This license type allows you to use Now Reach with a desk or cordless phone. It is usually suited to businesses that are transitioning from traditional analogue telephone services to something more modern.	This license type allows use on both desk phones and a through an application on your computer. This means you can connect Now Reach through your computer and make incoming and outgoing calls through a headset. Great for office staff, or staying connected when working from home.	This license type allows access to Now Reach from a softphone or the Now Reach app on a mobile device. The premium license is great for staff who are often on the road or away from their desk. It gives them all the benefits of fixed line phone when they're out of the office without the cost of calls to and from mobiles.
Inclusions	- Direct dial number per user - Hold music - Scheduling - Call transfer - User ring groups - Directory search - Voicemail to email - Voicemail - Do not disturb - Caller ID - 3+ party conferencing	In addition to standard license features: - Presence - Available or in-call status - Calendar Status - DND status - Calendar and contact integration (M365) - Status Management - Simultaneous ring functionality.	Premium licenses includes all the features of standard and enhanced licenses with the added ability to access them from a mobile application as well as desk phones and PC applications.
Monthly user pricing*			From $25 per user per month
Setup charges*	$500 per physical site, $25 per user	$250 per remote site, $25 per user	$250 per remote site, $25 per user

* Additional feature charges may apply

Body in Motion

When customer calls are critical for your healthcare business, you need a partner who understands how important that first line of response is to your community, your service standards, and your brand.

Read the case study

“The Now Reach reporting capability not only lets us make sure our customer service is up to standard. Our weekly reporting for each region also allows us to see how many calls are answered to monitor demand, and to help manage our team’s performance so it can help us to understand why calls are missed, and where more training and support is required.”

Now Reach

Why Now Reach?

Grow as you go

Be prepared for anything

Built for businesses like yours

All the features you need for a job well done

Full control

Scaled licensing

Supportive service

Automated call handling

User ring groups

Call recording

Hold music

Availability scheduling

Upgrade your package with optional add-ons

Call recording

Reporting

Call centre solution

Now Reach licences

Body in Motion

You're in good company

Have a question?

What is VoIP and is Now Reach a VoIP service?

What does Cloud Hosted mean?

How do I navigate the Now Reach admin portal?

Do you provide training for users and admins on how to use the system?

What are Now's calling rates for this service?

What are the Terms of Service?

Start working smarter with Now

Why Now Reach?

Grow as you go

Be prepared for anything

Built for businesses like yours

All the features you need for a job well done

Full control

Scaled licensing

Supportive service

Automated call handling

User ring groups

Call recording

Hold music

Availability scheduling

Upgrade your package with optional add-ons

Call recording

Reporting

Call centre solution

Now Reach licences

Body in Motion

You're in good company

Have a question?

What is VoIP and is Now Reach a VoIP service?

What does Cloud Hosted mean?

How do I navigate the Now Reach admin portal?

Do you provide training for users and admins on how to use the system?

What are Now's calling rates for this service?

What are the Terms of Service?