What is our Network Guarantee?

When does the 30-day guarantee start?

Which plans are eligible for the Network Guarantee?

What is considered a mobile network issue?

If I make a claim under the Network Guarantee, can I move my number to another provider whilst my claim is being reviewed?

It’s been more than 30 days since my mobile plan was connected and I am having mobile network issues; what can I do?

Will I also be refunded for add-ons or excess usage?

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