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mobile
mobile network guarantee faqs
— Help article
Mobile Network Guarantee FAQs
What is our Network Guarantee?
When does the 30-day guarantee start?
Which plans are eligible for the Network Guarantee?
What is considered a mobile network issue?
If I make a claim under the Network Guarantee, can I move my number to another provider whilst my claim is being reviewed?
It’s been more than 30 days since my mobile plan was connected and I am having mobile network issues; what can I do?
Will I also be refunded for add-ons or excess usage?
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Check for planned and unplanned outages in your area.
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