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Customer support representatives using headsets and digital devices, providing answers to FAQs about the Now Reach System.

Frequently Asked Questions

Below, you will find answers to the questions we get asked most often. Whether you're troubleshooting an issue, looking to optimise your setup, or need help with a specific feature, our FAQs provide clear and concise solutions. Explore topics such as call transfers, audio settings, contact management, and more to get the most out of your Now Reach System.

Desktop Softphone FAQs

  • Now Reach FAQs

    How to set up Call Routing

    The Now Reach Softphone allows you to create custom call routing rules. Access it by clicking "Tools" and then "Call Routing." Manage inbound, fallback, and outbound rules by selecting conditions and actions, such as routing calls to your desk phone, softphone, voicemail, or a specific number. You can prioritise and modify multiple rules for flexible call management, ensuring efficient handling of your communications.
    View All Desktop Softphone Tutorials

  • Now Reach FAQs

    How to Change Audio Settings

    To access the audio settings, go to the "Audio" section. You can choose your input (microphone) and output (speaker or headset) devices for calls and the ringer device for incoming calls. Select different ringtones by clicking the dropdown, navigating with Windows Explorer, and listening to a preview. Click "OK" to save your settings.
    View All Desktop Softphone Tutorials

  • Now Reach FAQs

    How do I use 3-Way Calling

    To initiate a conference call on the Now Reach platform, connect to a call and press "Add Call to Meet." Navigate to your favourites or search for a contact to add to the conference. Call the contact, introduce them to the call, and press "Add Call to Meet" again to include them. Repeat this to add more participants, up to five in total. Use the "Resume" button to start the conference and the "Hangup" button to remove participants or end the call.
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Popular Desktop Softphone Questions

Admin Portal FAQs

  • Now Reach FAQs

    How to login as a Reach Admin User

    To access the Now Reach administration portal, open an internet browser and navigate to reach.nownz.co.nz. On the login page, enter your Now Reach username in the 'Username' section and your password in the 'Password' section. You can opt to select the 'Remember me on this computer' checkbox to store your login credentials. If you have forgotten your password, click the 'Request Password' hyperlink and follow the prompts to reset it. Finally, click the 'Login' button to access the administration portal.
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  • Now Reach FAQs

    How to Reset a Reach User's Password

    To reset a user's password, navigate to the administration portal and go to the "Users" section. Select the user who needs a password reset and click on the "Reset Password" link. The user will then receive an email with instructions on how to reset their password.
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  • Now Reach FAQs

    How to Add User's to Now Reach

    To add users to the Reach phone system, first, ensure you have available licenses by removing an existing user or purchasing additional licenses from Now NZ. You can add a new user by clicking the "Create New User" link, entering the user's information, and clicking the save button at the bottom of the page. Alternatively, you can copy an existing user by opening the user to copy, selecting the "Create New User and Copy Settings" link, updating the required fields, and then saving the changes.
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Popular Admin Portal Questions

Our Now Reach Admin Portal FAQs provide Now Reach Admins with detailed guidance on essential phone system management tasks. Learn how to add and remove users, set up ring groups and group mailboxes, configure IVRs and call routing schedules, and record voice prompts. Discover how to manage licenses before adding new users, securely remove users, assign phones to lines, and add users to groups. Additionally, find instructions on configuring toll barring, setting up function numbers, handling holiday scheduling, and setting up call attendants and group mailboxes. These FAQs ensure your phone system is tailored to your organisation’s needs and operates efficiently.