Customer support representatives using headsets and digital devices, providing answers to FAQs about the Now Reach System.

Frequently Asked Questions

Below, you will find answers to the questions we get asked most often. Whether you're troubleshooting an issue, looking to optimise your setup, or need help with a specific feature, our FAQs provide clear and concise solutions. Explore topics such as call transfers, audio settings, contact management, and more to get the most out of your Now Reach System.

Now Reach FAQs
How to set up Call Routing
The Now Reach Softphone allows you to create custom call routing rules. Access it by clicking "Tools" and then "Call Routing." Manage inbound, fallback, and outbound rules by selecting conditions and actions, such as routing calls to your desk phone, softphone, voicemail, or a specific number. You can prioritise and modify multiple rules for flexible call management, ensuring efficient handling of your communications.
View All Desktop Softphone Tutorials
Now Reach FAQs
How to Change Audio Settings
To access the audio settings, go to the "Audio" section. You can choose your input (microphone) and output (speaker or headset) devices for calls and the ringer device for incoming calls. Select different ringtones by clicking the dropdown, navigating with Windows Explorer, and listening to a preview. Click "OK" to save your settings.
View All Desktop Softphone Tutorials
Now Reach FAQs
How do I use 3-Way Calling
To initiate a conference call on the Now Reach platform, connect to a call and press "Add Call to Meet." Navigate to your favourites or search for a contact to add to the conference. Call the contact, introduce them to the call, and press "Add Call to Meet" again to include them. Repeat this to add more participants, up to five in total. Use the "Resume" button to start the conference and the "Hangup" button to remove participants or end the call.
View All Desktop Softphone Tutorials

How do I put someone on hold?

How do I record a call?

Manage my contacts

How do I transfer a call?

Now Reach FAQs
How to login as a Reach Admin User
To access the Now Reach administration portal, open an internet browser and navigate to reach.nownz.co.nz. On the login page, enter your Now Reach username in the 'Username' section and your password in the 'Password' section. You can opt to select the 'Remember me on this computer' checkbox to store your login credentials. If you have forgotten your password, click the 'Request Password' hyperlink and follow the prompts to reset it. Finally, click the 'Login' button to access the administration portal.
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Now Reach FAQs
How to Reset a Reach User's Password
To reset a user's password, navigate to the administration portal and go to the "Users" section. Select the user who needs a password reset and click on the "Reset Password" link. The user will then receive an email with instructions on how to reset their password.
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Now Reach FAQs
How to Add User's to Now Reach
To add users to the Reach phone system, first, ensure you have available licenses by removing an existing user or purchasing additional licenses from Now NZ. You can add a new user by clicking the "Create New User" link, entering the user's information, and clicking the save button at the bottom of the page. Alternatively, you can copy an existing user by opening the user to copy, selecting the "Create New User and Copy Settings" link, updating the required fields, and then saving the changes.
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Frequently Asked Questions

Desktop Softphone FAQs

How to set up Call Routing

How to Change Audio Settings

How do I use 3-Way Calling

Popular Desktop Softphone Questions

How do I put someone on hold?

How do I record a call?

Manage my contacts

How do I transfer a call?

Admin Portal FAQs

How to login as a Reach Admin User

How to Reset a Reach User's Password

How to Add User's to Now Reach

Popular Admin Portal Questions

How to programme a button on a SIP phone

How to assign a phone to a line

How to resend a welcome message

How do I remove users from our Reach phone system

How to add a user to a group

How to add a toll bar to a user

How do I set up holiday scheduling

How do I set up a call attendant (IVR)?

How do I set up a ring group

How to set up a function number?

How to setup call routing schedules?

How do I record and save a voice prompt? (e.g. for an IVR)

How to set up a group mailbox for ring groups

Desktop Softphone FAQs

How to set up Call Routing

How to Change Audio Settings

How do I use 3-Way Calling

Popular Desktop Softphone Questions

How do I put someone on hold?

How do I record a call?

Manage my contacts

How do I transfer a call?

Admin Portal FAQs

How to login as a Reach Admin User

How to Reset a Reach User's Password

How to Add User's to Now Reach

Popular Admin Portal Questions

How to programme a button on a SIP phone

How to assign a phone to a line

How to resend a welcome message

How do I remove users from our Reach phone system

How to add a user to a group

How to add a toll bar to a user

How do I set up holiday scheduling

How do I set up a call attendant (IVR)?

How do I set up a ring group

How to set up a function number?

How to setup call routing schedules?

How do I record and save a voice prompt? (e.g. for an IVR)

How to set up a group mailbox for ring groups