This article will explain the key features of Toll Free.

Can I choose my own toll-free number?

Yes, Now can provide either 0800 or 0508 toll free numbers.

Can I have an Auto Attendant (IVR) at the termination (destination) point?

Yes, Now can provide you with the option to set up an Auto Attendant which greets callers and provides them with a menu of options to direct their call to the appropriate department or individual. Please drop us an email if you want more information about this service.

Can I have a Hunt (Ring) Group on my toll free?

Yes, Now can provide you with the option for calls to be distributed evenly and efficiently among a group of designated phone numbers or extensions. Please drop us an email if you want more information about this service.

How do I change my terminating (destination) number?

If you need to change the destination number where your toll-free calls are terminated, simply reach out to your account manager who will assist in updating the terminating number promptly to ensure uninterrupted service or drop us an email .

Can I keep my existing toll-free number if I move to Now?

Yes, toll-free portability means that you can continue to use your existing 0800 or 0508 toll free number when you move to Now.

Can I restrict calls from mobile phones which cost me more?

Yes, customers can elect to block calls from cell phones.

Can I have my toll-free calls split between multiple terminating numbers?

Yes, Percentage Call Distribution allows the customer to distribute a set percentage of calls to various different locations.

Can I have my toll free number present (CLI) when I make outbound calls to the b-party?

When you make an outbound call you can opt to have your toll-free number present on your customer’s device when you make a call. This means that they don’t see your mobile number, home landline or office number so when they call back it will be to the toll-free number.

How does Now bill toll-free calls?

The calls to your toll-free number will be billed in aggregate to your account with a breakdown of calls available in the Now portal or via a monthly report on request.