We’re extremely proud to add to our impressive haul of customer-focused awards by being named the best fibre broadband provider in the 2024 Canstar Blue ratings.
Now received five stars for overall customer satisfaction, as well as value for money, network performance, customer service, contract flexibility and clarity of bills and contracts.
CEO Hamish White says topping the Canstar Blue rating, which we've managed to achieve in four of the last five years, reflects the whole team’s focus on customer service, product design and communication.
“Being rated five stars across the full range of measures highlights what Now is about and the transformation we set out to achieve more than a decade ago,” says Hamish.
While we believe our service focus is second to none, it’s also really satisfying to see our customers recognise the emphasis we put on building a network that is highly reliable and great value for money, and that we’re easy to deal with – using clear and simple contracts and communication.
Hamish says that Now is very excited that many more local businesses are also getting the benefits of that focus, with the dedicated Now Business service providing reliable and cost-effective fibre broadband, phone solutions, networking, and contact centre solutions.
Now Business is going from strength-to-strength across the country as more Kiwi businesses are recognising the benefits of the service, support, and reliability our home customers have been enjoying for the last 12 years. As a result, we are seeing significant growth in the Now Business network, as businesses from a wide range of industries – from professional services and health care, to retail and e-commerce – come onboard.
“As well as offering our five-star service, our focus with Now Business has been to really get to know our customers and their needs, so we can tailor support to helping them grow, develop and work more productively and cost efficiently.”
“It’s been incredibly satisfying to see how the work we’ve been putting in has changed the way Kiwi households and business experience the support of a dedicated local broadband provider.”