While we use them every day, we don’t give too much thought to our phone systems – if it rings and you can answer it, that’s about it, right? Well, these days there’s so much more a phone system can do to help you keep your people connected, improve your customer experience and improve efficiency across your business.
Phone systems have come a long way since the invention of simple copper phone lines. Many businesses these days use a physical phone system (PBX) that provides a mechanism to have multiple phone lines for their team.
In recent years technology has evolved the way we do business. As we’ve moved to using online tools for our banking, accounting, and our CRM, we can also now move to an online (cloud-based) phone system, eliminating the need for that clunky, and expensive hardware on site.
We've simplified the hype to show how kiwi businesses can benefit from a smarter phone system.
If you're keen for a demonstration of Now's smarter phone system, Now Reach, give us a call on 0800 NOW BIZ today.
1. Stay connected in the office, at home and on the go.
The way we’re working has changed rapidly in recent years. No longer do we want to be tied to an office, when we could be working from home, on the road or even in a hotel. Now Reach allows you to have a simple desk-phone in the office, make and receive calls via an application on your laptop and a headset while working from home, or even stay connected on the go with a mobile app. And if your desk-phone is more of a paperweight that a business tool you can get rid of it completely.
Give your teams the ability to be more responsive no matter where they're based.
2. Be ready for today, and for what the future brings.
Can you predict where your business will be in five years' time? Or even 12 months from now? If not, investing in a phone system that doesn't flex with your business might not be the best idea.
Now Reach provides flexibility for your business to change as your needs do, or your people do. You can change how many phone licenses you need as your team size changes, and you can change the type of license and the add-ons (like call recording, and reporting) as your needs change too. You can also make changes to your IVR messaging, your call routing and more.
Even better, most changes you can make easily yourself through the administration portal, or through a quick call to Now's friendly local support team, at no extra cost.
3. Increased capability
Ever wished you had more data about your business performance? Now you can. By adding Call Reporting to your Now Reach solution, you can have all the data at your fingertips about the calls your business is making and taking. Managing your sales team performance, understand the busiest times for your receptionist, or even being able to forecast your resourcing requirements are all possible when you have the data to hand.
Call reporting is another popular feature we're seeing customers use in multiple ways. Whether its recording all your interactions with customers so you have a record of what was agreed, or the ability to occasionally record an important call, Now Reach makes it easy for you to capture the call for future.
And that's just the start. Now Reach is jam-packed with features, from being able to see who in your team is available before you transfer a call, through to pre-programming your opening hours for the year ahead, Now Reach has the smarts to help your business run more efficiently.
4. Stay connected in an emergency
Earthquakes, pandemics and cyclones, we’ve seen our fair share of emergencies in recent years. With a physical phone system, you normally require an external expert to physically go on site to change your messaging and call routing, which isn’t always possible in an emergency. And there's no guarantee your physical phone system won't be damaged in one of these events, requiring a costly investment in a replacement, and potentially a long time without a phone system.
By moving to the cloud with Now Reach, you can access your phone system, anywhere you have internet access. You can take calls through a desktop application on your laptop from home, or even from a the Now Reach app on your mobile phone. You can also log into the Administration portal to update your IVR messaging alerting customers to changes in hours or service due to the emergency or updating your call routing to suit your needs.
5. Award winning service.
Technology has improved our lives in so many ways, but technology alone shouldn't be the only influencer of who you chose to support your business communication needs.
Service is at the heart of what makes Now different and what made us award-winning for so many years. You'll have one of Now's qualified business team partner with you to understand your needs and design the right solution for your business. Once you're happy, we'll move into build where our local Onboarding team will build your solution for you, and ensure a successful switch over. With a full range of training packages, you'll have all the support you need to get up and running. And if you need any help, it's only a phone call away. Now's local Relationship Managers and Service team are here to help!