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  1. product plans
  2. business telephony
  3. reach
Devices showcasing Now Reach, including a laptop, smartphone, desk phone, and tablet, illustrating the state-of-the-art, cloud-based phone system

Now Reach

State-of-the-art telephony to keep your business moving. Our cloud-based phone system keeps your business connected.
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Why Now Reach?

  • Smiling woman in a brown leather jacket assisting a customer at an art gallery, illustrating the flexibility and scalability of Now Reach for growing businesses

    Grow as you go

    With Now Reach, you have flexibility from day one. Pay for only what you need, and upgrade your user licences and add-ons as your business grows.
  • Now Reach admin portal interface on a dark background, showcasing features like call routing and out-of-office messages for business continuity

    Be prepared for anything

    With the Now Reach admin portal, if the unexpected happens, you can update your call routing, add out-of-office messages and more, all in a matter of minutes from anywhere.
  • Smiling woman using a laptop and headset, representing the bespoke features of Now Reach that optimise work across various industries

    Bespoke benefits

    Whatever your industry, you’ll find features that optimise how you work. From IVR and overseas calling to reporting and statistics, you have a library of add-ons to choose from.

All the features you need for a job well done

  • Full control

    With our easy-to-use self-service portal you have the freedom to change users, set your holiday scheduling, call routing and more.

  • Tiered licensing

    Not every business needs all the bells and whistles. Pick a license that best suits your needs now, and change it if needed in the future.

  • Supportive service

    We know that change can feel daunting. We’ll design a solution that suits your team and support you with training and implementation.

  • Automated call handling

    Make use of automated attendants for company or department-level greetings with preconfigured call routing and distribution.

  • User ring groups

    Set specific ring groups and make sure calls never go unanswered, routing calls to the right resources for streamlined answering.

  • Call recording

    Record your calls to resolve potential disputes and streamline your search by filtering through transcripts using an intuitive web interface.

  • Hold music

    Provide callers with music or information while they are on hold, awaiting a transfer or on the Interactive Voice Response system.

  • Availability scheduling

    Preset your call routing to different destinations, messages or numbers based on the time of the day/week or on public holidays.

Upgrade your package with optional add-ons

  • Call recording

    Record your calls to resolve potential disputes and streamline your search by filtering through transcripts using an intuitive web interface. Basic call recording packages start at $10 per user (minimum 10 users).
  • Two women working together at a computer, representing Now Reach's real-time call centre performance reporting for supervisors

    Reporting

    Give your supervisors a clearer picture of call centre performance with real-time reports on call queues, agent statistics and more. Basic reporting packages start at $2 per user, with advanced reporting including customised reports from $3 per user (all users).
  • Call centre agent using a computer and headset, representing Now Reach's ACD call centre solution with features like skill-based routing and automatic callbacks

    Call centre solution

    Our ACD call centre solution offers skill-based routing, automatic agent logout, manager assistance, and more. Manage your call queues with group-specific greetings and progress messages, including the option for automatic callbacks. Lite and Premium options are available, starting from $15 per agent.
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Now Reach licences

Now Reach allows you to mix and match between licenses for your team, based on their needs. A minimum of three licenses are required.

All pricing excludes GST.

Standard LicenseEnhanced LicensePremium
Device typesThis license type allows you to use Now Reach with a desk or cordless phone. It is usually suited to businesses that are transitioning from traditional analogue telephone services to something more modern. This license type allows use on both desk phones and a through an application on your computer. This means you can connect Now Reach through your computer and make incoming and outgoing calls through a headset. Great for office staff, or staying connected when working from home. This license type allows access to Now Reach from a softphone or the Now Reach app on a mobile device. The premium license is great for staff who are often on the road or away from their desk. It gives them all the benefits of fixed line phone when they're out of the office without the cost of calls to and from mobiles.
Inclusions- Direct dial number per user - Hold music - Scheduling - Call transfer - User ring groups - Directory search - Voicemail to email - Voicemail - Do not disturb - Caller ID - 3+ party conferencing In addition to standard license features: - Presence - Available or in-call status - Calendar Status - DND status - Calendar and contact integration (M365) - Status Management - Simultaneous ring functionality. Premium licenses includes all the features of standard and enhanced licenses with the added ability to access them from a mobile application as well as desk phones and PC applications.
Monthly user pricing*From $18 per user per monthFrom $22 per user per month From $24 per user per month
Setup charges*$500 per physical site, $25 per user $250 per remote site, $25 per user $250 per remote site, $25 per user
* Additional feature charges may apply
Receptionist smiling and assisting a customer at the Body in Motion healthcare clinic, highlighting the importance of reliable customer call handling in healthcare

Body in Motion

When customer calls are critical for your healthcare business, you need a partner who understands how important that first line of response is to your community, your service standards, and your brand.

Read the case study

You're in good company

Read what customers across New Zealand have to say about us

“The Now Reach reporting capability not only lets us make sure our customer service is up to standard. Our weekly reporting for each region also allows us to see how many calls are answered to monitor demand, and to help manage our team’s performance so it can help us to understand why calls are missed, and where more training and support is required.”

Camille Sanders, Business Manager

Body in Motion

Have a question?

Here are a few of the most common queries from our customers. If our question isn’t answered here, you’ll find more advice and support in our help centre.
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Start working smarter with Now

Call us0800 669 249
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