Is your device connected to the internet?

Email requires a working internet connection. Check you're connected to a Wi-Fi network or mobile data. If you're using a desktop computer or laptop that connects via cable - check it's secured and connected.

Has your password been changed or entered incorrectly?

If you've recently updated your email password, you'd need to update it on any device you access email from.
Try using our webmail service. If you can log in here, the password isn't the issue. If you can't, get in touch and we can reset your NOWmail password.

Is your email address a NOWmail email account?

If not, you may want to check with the company that provides your email account:

• Gmail service alerts.

• iCloud service alerts.

• Outlook service alerts.

• Office365 service alerts.

Are you trying to send mail from overseas?

We may need to enable SMTP authentication on your NOWmail account. Get in touch via phone or email and we can quickly get that sorted for you.

Forgotten NOWmail username or password.

If you've forgotten your username:

Your username is everything before the @nowmail.co.nz part of your email address. If your email is dantheman@nowmail.co.nz , then your username would be dantheman

If you've forgotten your password:

As a security measure, Now doesn't store email passwords. Don't worry though, you can either get in touch and we can change it for you.